How do I place an order?
You may place an order online, 24 hours a day, by completing our <link to>Order Form. You can also print this form, and fax it to us at 312-649-0208. We'll then compute any applicable taxes and shipping charges, and contact you with the total amount due, plus instructions for payment. Payment is made to our U.S. bank, via check or wire transfer. Payment is due at time of order, or within 60 days of your event, whichever comes first.

How far in advance do I need to order?
This depends in part upon the quantities you will be ordering. Most items can be gift-packaged and delivered within 15 days, however large quantities (over 100), or specialty items (such as Huichol art or logo items) may require more time. We encourage ordering at least 30 days prior to your event, but will advise you of any particular time constraints at time of order.

How will items be delivered to my meeting site?
All items will arrive completely gift-packaged, and ready for delivery to your meeting participants. We recommend-and generally utilize DHL or Federal Express. For larger orders, we may have one of our representatives personally deliver the items via ground transportation, to ensure their proper receipt.

How much are shipping and handling charges?
All shipping charges are billed to you at cost, based on our volume discount rates. Charges will be individually calculated, and are based on weight, distance, and delivery time. We will provide you with a shipping quote 2 business days of receipt of your order.

What if an item breaks in transit?
All items will be delivered to your event site 48 hours prior to your event. Should you discover breakage, we will replace up to 5% of your order at our expense, delivered via an overnight service (FedEx, DHL, Mexpost, etc.). As an additional guarantee, we may choose to ship an overage quantity, to ensure your order is complete upon receipt.

What if I need something that's not shown on your web site?
No problemo! There are so many unique gifts available in Mexico, we felt it would be overwhelming to show everything. Email us your ideas and special requests, and we'll find a source.
In addition, we work with top-quality suppliers of more traditional items such as golf shirts, caps, tote bags, etc., all which can be ordered with your company's logo.

Can I have a corporate logo placed on any item?
Many of our items are ideal for showcasing your company logo-such as our tequila shot glasses, and pewter frames. With other items, it's more complicated, but we never want to say "no"…tell us what you'd like, and we'll find a way to make it happen.

Will duties or taxes be charged when the items leave Mexico?
For travelers re-entering the United States, federal law allows you to bring in up to $400 in purchases duty-free every 30 days. The first $1,000 over the $400 allowance is taxed at 10%. You may bring in up to100 cigars, plus 1 liter of an alcoholic beverage (wine, beer, or spirits), duty-free.

How can I be assured of quality?
Items arrive at our office for quality inspection and gift packaging prior to delivery to your meeting. This ensures you receive only the best-quality merchandise. Our suppliers know we send back any item that is less than perfect! Remember…your complete satisfaction is guaranteed. Upon request, we'd be happy to ship a sample item for your inspection.