Shipping Information

We ship most orders within 1 business day of receiving the order. All domestic orders ship for free. International shipping is calculated at checkout. Tracking numbers are sent to the email address provided at checkout which allows you to know the exact day your order will be arriving.


Great care is taken in shipping your order. In the event that an item is damaged or lost we will do our best to resolve the situation. All orders are insured so we will either offer a full refund or replace the item with an equal valued item from our current inventory for damaged items. Please contact us at (888) 653-5014 if you need assistance or leave us an email at store@vivamexico.com or through our "Contact Us" page. 


In the event that a return is requested there will be a 15% restocking fee. Please contact us to request return number prior to shipping. All return shipments must be insured.